Responsiveness and Flexibility

  • Responsiveness to customers
  • Accuracy of record keeping
  • Ability to work effectively with teams
  • Responsiveness to changing situations
  • Participation/success of supplier certification program
  • Short-cycle changes in demand/flexible capacity
  • Changes in delivery schedules
  • Participation in new product development
  • Solving problems
  • Willingness of supplier seek changes regarding product/service
  • Advance notification given by supplier as a result of product/service changes
  • Receptiveness to partnering or teaming