Ironing Boards Since 2011

Customer Satisfaction, Built Into Every Project

From the first product brief to delivery and after-sales support, VENACE helps distributors, cabinet makers, contractors, hotels and OEM/ODM buyers move ironing board projects forward with clear communication and dependable service.

Listen and confirm

We clarify the application, quantity, specifications and delivery needs before recommending a solution.

Communicate clearly

We set practical expectations and keep you informed as your project develops.

Support the long term

A dedicated account contact helps coordinate product, logistics and follow-up requirements.

A customer-first way to work

Your requirements guide our decisions. We review changing market needs and adapt our support so your ironing board program can grow with your business.

  • Listen carefully and confirm the requirements for each project.
  • Set clear, achievable expectations for product, customization, lead time and delivery.
  • Keep you informed about relevant industry developments and emerging technologies.
  • Provide one dedicated account contact for most project requirements.
  • Offer responsive customer support throughout the order and after-sales process.
  • Invite customer feedback to improve products, services and communication.
  • Work with innovative customers to develop practical new products or services.
  • Use customer insight to understand problems and identify useful improvements.

Project support services

Our teams coordinate the business information that helps a project run smoothly from quotation through delivery.

Finance and accounting

Accounts payable, expense accounting and standard financial reporting.

Customer logistics

Order management, credit and collections, and delivery coordination.

Purchasing

Coordination for facilities, transportation, consultants and contractors.

Information services

Business information and market data that support informed decisions.

Technology support

Technology services that help keep communication and project information organized.

Shipping and delivery

After your order is confirmed, VENACE provides an estimated shipping date in the Order Confirmation. Timing depends on the product, order quantity, customization, shipping method and destination.

  • Express: DHL, UPS, FedEx or an equivalent service.
  • Air freight: For time-sensitive shipments.
  • Ocean freight: FCL or LCL options.
  • FBA: Fulfillment-by-Amazon shipments when required.
  • Rail: Rail freight where the route is suitable.
  • Multimodal: A coordinated combination of transport modes.

How we measure a strong partnership

We value transparent cooperation and practical results. Our conversations consider the factors that matter to your business:

  • Supplier reputation and leadership in the field.
  • A long-term, mutually beneficial relationship.
  • Accurate and timely information sharing.
  • Financial strength and appropriate credit information.
  • A responsive customer support team.
  • Total cost and return on investment.
  • Cooperation that improves business processes and performance.
  • Competitive pricing and consistent product quality.

Shopping and service terms

Introduction and agreement

This website, www.venace.com, is owned by Venace Intelligent Technology Inc. By shopping on or browsing this site, you represent that you have read and understood these terms and the policies displayed on the site, and you agree to be bound by them.

Please do not use this site if you do not accept this agreement.

Product pricing and availability

Products displayed on this site are subject to availability. VENACE may discontinue products or change prices and specifications without prior notice. Any change will apply subject to applicable law and the terms confirmed for your order.

Intellectual property and site use

Intellectual property

All intellectual property on this site, including trademarks, logos, photographs, images, text and graphics, is owned by VENACE or used lawfully by the company. These rights are protected by applicable Hong Kong, China and international laws.

You may not submit, remove, modify, copy, distribute or disseminate site materials without prior written permission from VENACE or the relevant rights holder.

Acceptable use

You may not use this site to send or post unlawful, harassing, defamatory, abusive, threatening, obscene, sexually explicit, racially offensive or otherwise prohibited material, or any material that violates applicable law.

Links and advertising

No person, business or other website may link to a page on this site without prior written permission from VENACE. External links and advertising may appear on the site, but they are outside our control and do not constitute an endorsement. Use of or reliance on external links and advertising is at your own risk.

Payment

Accepted payment methods

We accept PayPal, T/T in advance, Alibaba and letters of credit (LC), subject to order review and written confirmation.

Credit terms

For buyers with suitable credit, VENACE may consider an LC draft with a tenor of more than 180 days. Any credit arrangement must be approved in writing before the order is accepted.

Returns and refunds

We design and build our products to meet the requirements agreed for your order. The following terms apply:

  1. For a confirmed quality issue, a product may be returned within two years. The buyer is responsible for return and reshipping freight.
  2. Discounted products are not eligible for return.
  3. We do not provide compensation for damage caused by human factors or improper use.
  4. Customized products are not eligible for return.

How to request a return

Before shipping an item back, contact Customer Service at sales@venace.com. We will provide the return address. To help prevent damage, return the product in its original packaging and ship it only to the address we provide.

Refunds

Refunds are processed according to the original payment method. The buyer is responsible for any applicable payment-processing fee. After we receive and inspect the returned goods, we will issue an approved refund within 14 business days if the goods are complete and have no secondary damage.

Let’s make your next project easier

Tell us what you need for your ironing board program. Our B2B team can help you review the product format, customization, packaging and delivery plan. Contact VENACE to start a conversation.