VENACE Website Policy

Privacy Policy

Effective date: September 16, 2026

Venace Intelligent Technology Inc. (“VENACE,” “we,” “us” or “our”) respects the privacy of website visitors, business contacts, buyers and project partners. This Privacy Policy explains how we collect, use, share and protect personal information through www.venace.com, our contact forms, quotation requests, email communications and related B2B sales activities.

This website is primarily intended for business and project buyers, including distributors, cabinet manufacturers, contractors, hotels, OEM/ODM buyers and other trade customers.

1. Who is responsible for your information?

For this website, the responsible organization is:

Venace Intelligent Technology Inc.
Building G1, No. 31 Ke Feng Road, Huang Pu District,
Guangzhou, Guang Dong, China 510663
Telephone: +86-20-82303742
Email: sales@venace.com

You may use the contact details above for privacy questions or requests. If VENACE creates a dedicated privacy email address later, that address should be added here.

2. What information do we collect?

We collect information in the following main situations:

Information you provide

• Contact details, such as name, company, business email, telephone number, WhatsApp or similar contact information.
• Business and project details, such as country, buyer type, product interest, estimated quantity, target delivery date, destination, packaging or customization requirements.
• Messages and attachments that you choose to send to us, such as RFQ details, drawings, cabinet dimensions, installation context, shipping requirements or product questions.
• Information shared during quotation, sample, order, customer service or after-sales communications.

Information collected automatically

• Technical data, such as IP address, browser type, device type, operating system, language, referring page, pages visited, time of visit and approximate location derived from technical data.
• Website interaction data, such as source page, first-touch URL, last-touch URL, UTM campaign parameters, form submission status, click events and performance data.
• Cookie identifiers, analytics identifiers, advertising or conversion identifiers and similar technologies, where used by the website or our service providers.
• Anti-spam and security data used to protect forms and the website from abuse.
• Chat data if you use the online chat widget, including message content and related technical information.

Information from third parties

In a B2B relationship, we may receive business contact or shipping information from your company, colleagues, distributors, logistics providers, payment or fulfillment partners, or publicly available business sources where lawful and relevant to the inquiry or transaction.

3. Please do not send unnecessary sensitive information

Please do not submit sensitive personal information unless it is necessary for the specific business purpose. Sensitive information may include government identification numbers, financial account credentials, health information, biometric data, precise personal location, information about children, or other information that is not needed for an ironing board inquiry, quotation or order.

4. How do we use information?

We use personal information for the following purposes:

• Responding to inquiries, RFQs, catalog requests, sample requests and product questions.
• Reviewing product type, quantity, customization, packaging, destination, delivery timing and project requirements.
• Preparing quotations, samples, order documents, shipping coordination and customer service responses.
• Communicating with you by email, phone, WhatsApp, chat or other business contact methods you provide.
• Operating, securing, troubleshooting and improving the website, forms, chat and related systems.
• Measuring website traffic, advertising performance, conversion events and content effectiveness.
• Preventing spam, fraud, unauthorized access, abuse and security incidents.
• Maintaining business records, resolving disputes and meeting legal, tax, accounting, customs, compliance or contractual obligations.
• Sending business updates or marketing communications where permitted by law or where you have not opted out.

5. Legal bases for processing, where required

Where laws such as the GDPR or similar rules require a legal basis, we rely on one or more of the following:

• Contract or pre-contract steps: to respond to your inquiry, prepare a quotation, arrange samples, process an order or provide customer service.
• Legitimate interests: to operate a B2B website, improve our products and content, secure our systems, prevent fraud, maintain business records and communicate with business contacts.
• Consent: where required for certain cookies, analytics, advertising, marketing communications or optional submissions.
• Legal obligations: where we must retain or disclose information for tax, accounting, customs, compliance, dispute resolution or other legal reasons.

Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect processing that occurred before withdrawal.

6. Cookies, analytics, advertising and chat tools

We use cookies and similar technologies to operate the website, remember preferences, protect forms, measure traffic, understand how visitors use the site and evaluate advertising or conversion performance.

Our website may use service providers and technologies such as Google Analytics, Google Ads conversion tracking, Facebook Pixel, Cloudflare analytics/security services, Zendesk Chat/Zopim, WordPress plugins, Contact Form 7, anti-spam tools and similar services. These providers may receive technical data, cookie identifiers, event data, page URLs and related usage information according to their own terms and privacy practices.

You can restrict or delete cookies through your browser settings. If a cookie settings tool is available on the site, you can use it to manage non-essential cookies. Some website features may not work properly if cookies are disabled.

VENACE does not sell personal information for money. Some privacy laws may treat certain advertising or analytics cookies as “sharing” or targeted advertising. Where those laws apply, you may have the right to opt out of such use.

7. When do we share information?

We may share personal information with the following categories of recipients, only as reasonably needed for the relevant purpose:

• Website hosting, CDN, security, analytics, advertising, chat, email, form and IT service providers.
• CRM, sales, customer service, payment, logistics, fulfillment, inspection, customs, accounting, legal or professional service providers.
• Distributors, shipping partners, project partners or suppliers involved in a quotation, sample, order or service request.
• Government authorities, courts, regulators or other parties where required by law or necessary to protect rights, safety, customers, systems or business interests.
• Successors or relevant parties in connection with a merger, restructuring, transfer of assets or similar business transaction, where lawful.

We do not authorize service providers to use personal information for unrelated purposes.

8. International processing and transfers

VENACE operates from China and works with customers, website visitors and service providers in multiple countries. Your information may be processed in China, the United States, the European Economic Area or other countries depending on the service provider, communication method and business need.

When information is transferred internationally, privacy protections may differ from those in your country. We take reasonable steps to use appropriate service providers, contractual protections, access controls and security measures for the information involved.

9. How long do we keep information?

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.

Retention depends on the type of information and the business context. For example, inquiry and quotation records may be kept while the business relationship or project remains active; transaction, tax, accounting, customs and warranty records may be kept for legally required or commercially reasonable periods; website analytics may be retained in aggregated or identifier-based form according to the settings of the relevant provider; security logs may be kept for system protection and investigation.

10. How do we protect information?

We use administrative, technical and organizational safeguards designed to reduce unauthorized access, loss, misuse, alteration or disclosure. These safeguards may include access controls, secure hosting, encrypted transport where available, anti-spam protection, security monitoring, backups and internal limits on who may access business information.

No internet transmission or storage system can be guaranteed to be completely secure. If you believe your interaction with us is no longer secure, please contact us promptly.

11. Your choices and rights

Depending on your location and applicable law, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to legal and business record exceptions.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy or portability of certain information where required by law.
• Opt out of marketing communications.
• Opt out of sale, sharing or targeted advertising where applicable law provides that right.
• Lodge a complaint with a data protection or privacy authority where applicable.

To make a request, contact us using the details in Section 1. We may need to verify your identity and the information related to your request. We will respond within the period required by applicable law.

12. Marketing communications

If we send marketing emails, you may opt out by using the unsubscribe method in the message or by contacting us. Even if you opt out of marketing, we may still send transactional or service messages related to inquiries, quotations, orders, samples, support, safety or legal matters.

13. Children

This website is a B2B website and is not directed to children. We do not knowingly request personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

14. External links and social media

The website may link to third-party websites or social media pages, such as Facebook, LinkedIn, YouTube, Instagram, Pinterest, Twitter/X or other resources. Those third-party sites and services are governed by their own privacy policies and terms. VENACE is not responsible for their privacy practices.

15. Changes to this policy

We may update this Privacy Policy when our website, services, technologies, service providers or legal obligations change. The effective date at the top identifies the latest published version. The updated policy will apply when it is posted on this page, unless a different effective date is stated.